Surgery Hours

Saturday Opening Hours Information

We are open Saturday morning 8.30am to 11.15am - Appointments will be pre-bookable only in line with our other pre-bookable surgeries.  Patients requiring urgent treatment or a home visit during these hours must contact NeneDoc.  You will be able to collect your prescripton from the surgery and you may post your prescription in the red box in reception.  However these will not be dealt with until Monday and it will be 48 hrs from then.  We regret we will be unable to deal  with general enquiries on Saturday mornings.

We are closed all day Sunday. We are also closed for training one Tuesday afternoon a month. Please click Practice Closure Dates to see the dates when we are closed.

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Telephone access:

• Monday to Friday  8.00 am. to 12.45 pm & 1.15 pm to  6.30 pm.
• Saturday morning from 8.30am-11.15am.  However this is only for booking or cancelling appointments.  No queries will be dealt with.

Appointments

We offer a variety of appointments (subject to availability):

Bookable in advance a month or more – these are for routine appointments with the doctor.  

48 hour bookable – various appointments released every 48 hours 

24 hour bookable - There is an access surgery every morning and these can be booked 24 hours in advance   Urgent on the Day – doctors will see urgent patients after routine surgery in the morning and an urgent surgery is available every afternoon bookable at 2pm. 

Saturday morning surgeries - bookable in advance 

The earlier you call us on the day the more choice we can offer for your appointment time. Contact reception on 01604 670780. Phone lines are open from 8.00am. 

PLEASE NOTE:  IF YOU WISH TO SEE YOUR REGULAR GP PLEASE TELL THE RECEPTIONIST - WE WILL DO OUR BEST TO ASSIST BUT PLEASE BE PREPARED TO WAIT FOR THE APPOINTMENT

Surgery attendance is by appointment only and at busy times there may be a delay to see the doctor of your choice. However, urgent cases can usually be seen the same day by contacting reception. Routine appointments can be booked up to three weeks in advance. Doctor appointments are primarily for new problems and continuing reviews are carried out by Practice Nurses.

The practice nurse  runs minor illness clinics and you may be offered an appointment in this clinic if your problem is appropriate. See a doctor if you have a new problem. The doctor will make a diagnosis and arrange appropriate treatment.

Please be punctual for your appointment – there is no guarantee that you will be seen if you are more than 10 minutes late. Unfortunately many patients fail to keep their arranged appointments.  If you are unable to attend, please contact us to cancel so that the appointment is not wasted.