Comments and Suggestions Form


Please only use this form for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this form. If you have a query regarding a medical matter please telephone reception to speak to the appropriate person.

Complaints
If you have a complaint you can address your concerns to the Practice Manager. Please put your complaint in writing to Mrs S McLennan, the Practice Manager, who will look at the issues you have raised. If you are making the complaint on behalf of someone else we will need their consent before we can proceed with an investigation. A link to our complaints leaflet can be found in our practice policies. You may prefer to deal with the matter more informally however by contacting her on the surgery number 01604 670780. If you do not wish to complain directly to the Practice Manager you can ask the Northamptonshire Integrated Care Board to look into your concerns. The contact details are: Telephone 01604 476777 Email: northantsicb.patientexperience@nhs.net. You can also write to them at Patient Experience Team, Francis Crick House, Summerhouse Road, Moulton Park, Northampton, NN3 6BF.
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About This Form

Note that by using this form, you will be sending information about yourself across the Internet. Whilst every effort is made to keep this information secure, you should be aware that we cannot offer any guarantees of absolute privacy. If this matter concerns you then you should use another method to notify us of your comment.

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