Friends of Woodview

Meeting held on Wednesday 17^th September 2025 

Present

 (CB)   (LC)              

 (JW)    (GH)  

 (SM) Practice Manager

 (EO)

 (MC) Organisation Manager

Apologies

 (JP)

1. Welcome and Apologies

CB welcomed everyone to the meeting and thanked them for attending.

Apologies as noted above.

2. Practice Update

SM gave update on Practice changes, including the following items:

Treatment Room - Nurse AS has joined the Practice Team.

Practice Nurses

• Nurse RS is offering limited Services, such as Smears, at present pending further training in other areas. RS is also the Practice Lead for Patients with Learning Disabilities.
• Nurse BJ will be back on Monday although initially offering reduced services.

Patient Services Manager – Our PSM will be leaving and the Practice is currently seeking to appoint a replacement.

Dr. NK – Dr NK has left the Practice. An advert has been placed to appoint a replacement.

Pharmacy - Woodview has a new ‘In-House’ Pharmacist AP.

JW asked how the new Appointment Booking System works.

MC explained how the process works. She also stressed that those patients without Smartphone or Internet Access can still contact the Surgery by phone or in person, where the Staff will assist them through the process.

SM explained how the Triage Process operates in order to prioritise Patients according to clinical needs.

The system also has a ‘Waiting List’ feature should appointments not be immediately available.

EO said that he is very proud of the Surgery’s processes and how they have been developed.

CB added that she had seen, in Reception, a Patient being helped to complete the Appointment Request Form and was very impressed at the care and consideration taken by the Reception Staff.

CB asked if there had been any further news regarding the CQC Inspection.

SM said that, to date, we are still waiting  to hear.

Friends & Family Survey – each Month a text is sent out to relevant Patients. A Different Day / Date is selected to send each month.

3. Confidentiality Agreement

CB said that there were still some Members who needed to sign the Practice Confidentiality Agreement.

MC will have copies available at the next meeting.

4. Future Information Sessions

We now have several Information booklets available in the Waiting Room for Patients, along with details of meeting places, etc.

LC offered to contact Northamptonshire Carers for some more. She will also ask about information around the Sitting Service, Number of Hours, etc.

SM notified the meeting that we will have to start afresh to gain the Investors in Carers GP Accreditation, with laid down Time Frames and Deadlines.

5. Any Other Business

Flu Vaccinations

SM said that the Practice would be giving Flu Vaccines at the Practice beginning on 4^th October.

Eligible groups of people:
a) People aged 65 years and over.
b) People who are pregnant.
c) Residents of long-stay residential care homes.
d) Carers.
e) People who are immunocompromised and their close contacts.
f) Frontline workers.

A further Clinic will be held on Saturday 25^th October with some Weekday Clinics (one in the Morning, one in the Afternoon) to be announced

Shingles Vaccine

Severely Immunocompromised – People aged 18 and over with a weakened Immune System.

Healthy Individuals – People aged 60 and over. Eligibility is being phased in, beginning with those turning 65 and 70, with expansion to those aged 60 to 64 in the coming years.

RSV Vaccine

Pregnant Women – from 28 weeks of pregnancy.

Older Adults – those aged 75 to 79.

Covid Vaccines

SM said that, since a large number of Pharmacies are now offering Covid Vaccines, the Practice will not be giving any Covid Vaccines.

Neighbourhood GP Practices

This illustrates the move towards a ‘Neighbourhood NHS’ Model. It will involve Primary Care Networks (PCNs) and Integrated Neighbourhood Teams (INTs) bringing together the following groups:

• GPs
• Nurses
• Social Care Staff
• Voluntary Sector Workers

The aim is to provide a joined-up, preventative and holistic care at Local level. They will expect to

Improve Access, Prevent Illness and Co-ordinate Care for Long-term conditions.

These groups do not correlate to the PCN (Primary Care Network)

Pilot Practices were requested for which Woodview stepped forward.

The Primary Care Network we belong to is called MWeb and consists of the following Practices:

• Woodview Medical Centre
• Moulton Surgery
• Kingsthorpe Medical Centre
• Denton Village Surgery
• Wootton Medical Centre

As a Group, we share the following Services:

• Physiotherapists
• Social Prescribers
• Clinical Pharmacists
• Pharmacy Technicians
• Safeguarding Co-Ordinator 
• Trainee Nurse Associates
•  

Awards

SM is very pleased to share that Woodview has won an Award for its work with Learning Disability Patients.

This is a huge credit to BJ and our new Nurse BS and RI Compliance Manager, who have devoted a lot time to working on the project.

RS brings great experience to the role and she will lead the Annual Learning Disability Reviews as well as the Severe Mental Health Physical Reviews.

Learning Disability Patients often find it very difficult to come into the Practice and the Practice is keen to make it as easy as possible for them.

6. Date of Next Meeting

The date of the next meeting will be Wednesday 26^th November 2025 at 2pm.

The National Institute for Health and Care Excellence (NICE) has recently published a Technology Appraisal (TA1026) for Tirzepatide, a new medication for managing overweight and obesity, available under the brand name Mounjaro.

Unlike previous weight management medications, Mounjaro can be prescribed in Primary Care. However, like Wegovy (semaglutide), it requires comprehensive support services to help patients make the lifestyle changes needed for the medication to be most effective.

When Will Mounjaro Be Available?

NHS England has confirmed that Mounjaro will be rolled out in phases over the next few years. At this stage, we are awaiting further guidance on how this medication will be made available and the best way to implement it to meet our patients’ needs.

What Does This Mean for You?

We kindly ask that you do not contact your GP practice to request Mounjaro for weight loss at this time. GP practices are currently very busy, and managing inquiries about this medication would place additional strain on our resources, potentially reducing the time available for patient appointments.

In addition:

• GPs have been asked not to prescribe Mounjaro for weight loss at this time. This is to ensure that appropriate training, education, and support services are in place to safely and effectively prescribe this medication in the future.
• Work is underway with clinical colleagues and experts to develop a specialist weight management service for patients with complex needs, which will include access to medications like Mounjaro.

If your Mounjaro is prescribed by the private company, the responsibility for assessment, prescribing, dealing with side effects and follow up lies entirely with theprivate company, and not the surgery.

Further Information

For more details, visit the Northamptonshire Integrated Care Board’s webpage on Tirzepatide: icnorthamptonshire.org.uk/tirzepatide. This page includes a series of FAQs that may answer your questions.

We appreciate your patience and understanding as we work to establish safe and effective weight management options in our community.

February 2024 Family and Friends Survey Feedback

During February 2024, we received 32 responses to our Family and Friends Questions. We are delighted to report that 79% of these respondents rated our practice as Very Good or Good. Your feedback is invaluable to us, and we are committed to maintaining and improving the quality of care we provide.

GP Patient Survey Results 2024

Practice Details

• Location: Woodview Medical Centre, Holmcross Rd, Thorplands, Northampton NN3 8AW
• Practice Code: K83040
• Surveys Sent Out: 475
• Surveys Sent Back: 131
• Completion Rate: 28%

Overall Experience

• Good Overall Experience of the GP Practice: 77%
  • National Average: 74%
  • ICS: 68%

Experience at Last Appointment

• Healthcare Professional had all Information Needed: 91%
  • National Average: 92%
  • ICS: 85%
• Healthcare Professional Good at Listening: 86%
  • National Average: 87%
  • ICS: 84%
• Good Treatment and Care from Healthcare Professional: 85%
  • National Average: 83%
  • ICS: 82%
• Involvement in Decisions about Care and Treatment: 89%
  • National Average: 91%
  • ICS: 89%
• Confidence and Trust in Healthcare Professional: 93%
  • National Average: 92%
  • ICS: 90%
• Needs Met by Healthcare Professional: 93%
  • National Average: 90%
  • ICS: 88%

Accessing the Practice

• Good Overall Experience of Contacting the GP Practice: 62%
  • National Average: 67%
  • ICS: 61%
• Ease of Contacting Practice via Phone: 49%
  • National Average: 50%
  • ICS: 41%
• Ease of Contacting Practice via Website: 30%
  • National Average: 48%
  • ICS: 39%
• Helpfulness of Reception and Administrative Team: 71%
  • National Average: 83%
  • ICS: 80%
• Knew Next Step after Contacting Practice: 78%
  • National Average: 83%
  • ICS: 79%
• Next Step Known within Two Days of Contacting Practice: 95%
  • National Average: 93%
  • ICS: 93%

Your Feedback Matters

We appreciate all the feedback provided by our patients. It helps us understand what we are doing well and where we can improve. Your positive experiences are a testament to the hard work and dedication of our staff, and we remain committed to delivering the best possible care to our community.

For more detailed information about this survey and the results, please visit the GP Patient Survey website.

Thank you for your continued support and trust in Woodview Medical Centre.

We are delighted to have won the award for being the GP TEACHING PRACTICE of the year 2019 by Warwick Medical School.

We thank all the patients that have allowed a student to be present for their consultation. Together we can train the next generation of doctors. 

Students nominating Woodview Medical Centre said:

- The practice went ‘above and beyond’ with respect to teaching.

- The practice stretched them and allowed them to develop confidence – allowing them to lead consultations but within a highly supportive context.

- Both Dr Ong and Dr Shah were commended for their dedication to delivering teaching through challenging consultation role play and case based discussions.

- Reception and administration staff were commended for their welcome and the interest they took in students, nursing staff supported clinical skill development and the whole team were recognised for providing a warm and supportive environment which enabled students to test themselves and develop academic, clinical and professional skills.